What Are The Most Frequently Asked Questions?

Last updated: September 22, 2026

What are the different ways to create an order?

You can book with us using four different methods:

Book a new order

This method is the recommended way to book because it works with all the automation that we have within Tonomo and ensures that the order is booked with all the required fields.

Creating new orders through the scheduler

This method allows you to book directly on a photographer's calendar. This offers more flexibility in terms of scheduling than using the booking flow. There are fewer options and distractions like thumbnails and descriptions.

Reserving timeslot through the scheduler

This method creates a hold on a photographer's calendar. You can use this method to reserve a slot for a customer's order when you know the time and date they want, but not the property details.

Create a blank order - Manual Method

We do not recommend booking through this method for real estate listings. This will allow you to create a new blank order in the Pending section without filling out any required fields. You can use this method to track one off custom projects or work that is not directly related to real estate listings. Since we don't enforce all the required fields, some automations might not work. You will then have to fill out everything, from the Customer's Name to the Invoice Amount.

Why am I not receiving the calendar invite for my shoot?

It should appear automatically. However, if you haven’t had any exchanges with the event sender, google will not add it the first time. For more details, please see this: https://knowledge.hubspot.com/automatically-create-meetings-on-a-google-calendar

You can also view the documentation when your calendar invite is being marked as spam.